Terms & Policies



Sports & Physiotherapy Ltd Privacy Policy

At Sports & Physiotherapy Ltd, we’re committed to protecting and respecting your privacy.


This Policy tells you how we use personal information collected on our website and in our clinics.


We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.


How do we collect information from you?


We obtain information about you when you use our website, for example, when you contact us about our services and when you register as a patient at any of our Sports & Physiotherapy Ltd Clinics.


What type of information is collected from you?


The personal information we collect includes your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a payment online your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.


How is your information used?


To provide and fulfil Services between yourself and Sports & Physiotherapy Ltd, and that of your insurance provider

To refer you onto a Consultant, where you have given your consent

To notify you about changes to our Service

To provide customer support

To gather analysis or valuable information so that we can improve our Service

To monitor the usage of our Service

To detect, prevent and address technical issues

To provide you with news, special offers and general information about other services we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

We will hold your personal information for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary in accordance with your insurance policy and also Medical Data protection regulations.


Who has access to your information?


We will not sell or rent your information to third parties.


We will not share your information with third parties for marketing purposes.


How can you access and update your information?

The accuracy of your information is important to us. If any of your details change then please contact us directly on info@sportspt.co.uk or alternatively you can login to our portal and make the necessary changes yourself.


If you have opted-in to marketing emails then you will continue to receive these, until any such time you wish to unsubscribe.


Use of ‘cookies’


Like many other websites, the Sports & Physiotherapy Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.


It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.


Security of Data


The security of your data is important to us: your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.


All marketing emails from Sports & Physiotherapy Ltd will allow you to opt out of further mailings.


We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in the EU.


Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.


Note, the privacy practices set forth in this privacy policy are for Sports & Physiotherapy Ltd. only


If you have any questions, concerns, or comments about our privacy policy you may contact us in the following ways:


E. info@sportspt.co.uk

A. Sports & Physiotherapy Ltd, 3 Cedar Avenue, Twickenham, TW2 7HD



By accessing sportspt.co.uk or any content found on this web site, you are deemed to have entered into an agreement with Sports & Physiotherapy Ltd and to have agreed to be bound by the terms set out below. The web site is owned and operated by Sports & Physiotherapy Ltd.


Intellectual Property

The contents, design and underlying code of this web site remain the intellectual property of Sports & Physiotherapy Ltd at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this web site for any reason without written permission from Sports & Physiotherapy Ltd.


Use of Sports & Physiotherapy Ltd Content


You may retrieve and display content from this web site, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.


Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Sports & Physiotherapy Ltd, 3 Cedar Avenue, Twickenham, TW2 7HD.


Term and Termination


Sports & Physiotherapy Ltd may terminate or suspend your access to all or part of this web site with or without cause by delivering notice to you.


Changes to the Site


Sports & Physiotherapy Ltd reserves the right to suspend, change, modify, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site.


No Warranty, Disclaimer of Liability & Indemnity


Sports & Physiotherapy Ltd makes no warranty concerning the content, products and services available on this web site. In no event will Sports & Physiotherapy Ltd or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this web site. Sports & Physiotherapy Ltd does not guarantee the accuracy, content, or timeliness of the products and services available on this web site.


Force Majeure

Sports & Physiotherapy Ltd and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.


Governing Law & Jurisdiction


This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.


For the exclusive benefit of Sports & Physiotherapy Ltd, Sports & Physiotherapy Ltd shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.


Governing Body

All our Physios are registered with the Health & Care Professions Council, and members of the Chartered Society of Physiotherapy.


Registered Company Detail

Sports & Physiotherapy Ltd is a limited company registered in England and Wales. Reg No. 09999015

Registered Office: 3 Cedar Avenue, Twickenham, TW2 7HD